Terms for using Valence Connected’s store, customer features, and authorized Google business integrations.
Effective October 17, 2026. These terms cover your use of valenceconnected.com and the related shopping, account, communication, and authorized business-integration features. Use these services lawfully and provide accurate information. Contact [email protected] if you have questions.
Review the product, selected configuration, quantity, included equipment, and price before ordering. Images may show installation examples or accessories that are not included; the listing’s included contents and selected option describe the purchase. Product availability can change.
Equipment checkout does not include site design, installation, cabling, programming, or ongoing support unless expressly listed. Separately quoted services are governed by the accepted scope and any agreed service terms.
Prices are shown in U.S. dollars. Applicable shipping and sales tax are displayed before payment. Square handles payment processing. You must be authorized to use the payment method you provide. Retain your order confirmation and contact us promptly if information is incorrect.
If an availability, listing, or pricing error prevents fulfillment, we will contact you to resolve the order or arrange an applicable cancellation and refund. These terms do not authorize an extra charge or a replacement product without your agreement.
Our published order policies describe delivery areas, shipping charges, return eligibility, return shipping, refund processing, and manufacturer warranty assistance. Review those policies before purchasing. Product-specific information and an accepted service scope may also apply.
These website terms do not change our published 30-day return window, no-restocking-fee policy, no-exchanges policy, or refund-processing terms. Follow the current order-policy page for return instructions.
Keep your login secure and use only accounts, orders, and documents you are entitled to access. Tell us if you suspect unauthorized activity. Account access does not give permission to access another customer’s information.
Send messages and files you are authorized to share. Do not upload unlawful or malicious content, disclose another person’s private information without authority, or send passwords or payment-card details in ordinary messages. Treat direct invoice, payment, and document links as confidential.
The Valence Connected Google integration is a business administration tool for authorized operators. It supports Merchant Center catalog management, Search Console monitoring, and, when enabled and approved, Google Ads keyword research and authorized advertising reports or management. Only connect accounts you are authorized to administer, and review the permissions requested.
API access, keyword metrics, product eligibility, and Google review decisions depend on Google’s services, permissions, quotas, and policies. Reports and estimates do not guarantee search placement, sales, or advertising performance. Research access does not itself launch a paid advertising campaign. Advertising activation and budgets require a separate authorized decision.
An account owner can remove the connection through Google Account settings or remove directly granted service-account permissions in the relevant product. Our privacy policy explains the information used and how to request deletion.
Do not attempt unauthorized access, bypass account protections, disrupt the service, introduce malware, or misuse customer information. We may restrict access when necessary to address abuse, security threats, or unlawful use.
Valence Connected materials and third-party brand materials remain subject to their respective owners’ rights. Product and manufacturer names identify the offered equipment; they do not imply an endorsement beyond any relationship expressly stated.
We aim to keep the website and its information accurate and available, but outages, maintenance, supplier changes, and third-party service failures can occur. Contact us if a feature or order needs attention. Nothing in these terms removes consumer rights or obligations that cannot be excluded under applicable law.
Our privacy policy explains how we handle customer and Google account information. We may update these website terms as features change; the effective date identifies this version. Changes do not replace an already accepted order or service agreement without a lawful basis or your agreement.
Questions about these terms, an order, or an integration can be sent to [email protected] or raised by calling (713) 254-3731.